Ukraine becomes first country to deliver government services via AI

Ukraine's Minister of Digital Transformation Mykhailo Fedorov and President Volodymyr Zelenskyy announced this.

Fedorov emphasized that by 2030 Ukraine aims to be among the top three countries in the world for the implementation of artificial intelligence in the public sector.

“Today we launched Diia.AI on the Diia portal. This is the world’s first state AI agent that not only answers questions but provides services directly in chat,” the minister said.

For now, users can obtain an income certificate in a few clicks, and soon Diia.AI will provide five more new services. The assistant also advises on already available services (“How do I register as an individual entrepreneur?”, “What is the Baby Package?”), and selects appropriate solutions for specific life situations — for example, it recommends the eRecovery program for those whose housing has been damaged.

President Volodymyr Zelenskyy confirmed that he reviewed the new tool during a meeting with the Diia team.

“There was a presentation of the AI assistant Diia.AI on the Diia portal. It is one of the first AI assistants in the world that can quickly find the needed service, check information in registers, or order an income certificate,” the head of state said.

In addition to launching Diia.AI, the team presented new solutions: an electronic court, 5G coverage testing, expansion of social and veteran services, support for Ukrainian manufacturers in the defense-tech sector, and an increase in the number of schools that start the school year with the educational module Mriya.

Zelenskyy stressed that Ukraine continues to scale up electronic services and make citizens’ lives more convenient despite all the challenges of the war. 

• Previously, the Ministry of Digital Transformation announced six new services on the Diia portal, including the world’s first national AI assistant to provide government services.

The announcement was made by Minister of Digital Transformation Mykhailo Fedorov and President of Ukraine Volodymyr Zelenskyy.

Fedorov emphasized that Ukraine aims to be among the top three countries globally for the implementation of artificial intelligence in the public sector by 2030.[1]

"Today, we launched Diia.AI on the Diia portal. This is the world's first government AI agent that not only answers questions but also provides services directly in the chat," the minister stated.[2]

Currently, users can obtain an income certificate with just a few clicks.[3] Soon, Diia.AI will offer five more new services. The assistant also provides guidance on existing services (e.g., "How to register as a sole proprietor?", "What is the 'Baby Box'?"), and selects appropriate solutions for specific life situations — for instance, recommending the eVidnovlennia (e-Recovery) program for those whose homes have been damaged.[4]

President of Ukraine Volodymyr Zelenskyy confirmed that he was introduced to the new tool during a meeting with the Diia team.

"A presentation of the Diia.AI assistant on the Diia portal took place. This is one of the world's first AI assistants that can quickly find the necessary service, verify information from registers, or order an income certificate," said the head of state.

In addition to the launch of Diia.AI, the team presented other new solutions: an electronic court system, 5G coverage testing, expansion of social and veteran services, support for Ukrainian manufacturers in the defense tech sector, and an increase in the number of schools starting the academic year with the "Mriia" educational module.

Zelenskyy stressed that Ukraine continues to scale up its electronic services and make citizens' lives more convenient, despite all the challenges of the war.

Previously, the Ministry of Digital Transformation had announced six new services on the "Diia" portal, including the world's first national AI assistant to provide government services.